Privacy Policy This Privacy Policy describes how Mangoos Physical Therapy (“Mangoos,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or use our website, mobile applications, patient portals, or otherwise interact with us in person or electronically. By accessing or using our services, you agree to the practices described in this policy.

The following clause to your SMS/mobile communications policy or privacy notice:

Your mobile number and SMS information it will not be shared with third parties for marketing purposes. We may use your mobile number to send appointment reminders, treatment updates, billing notices, and other service-related messages. You can opt out of marketing or non-essential messages at any time by replying STOP or contacting us directly. Standard message and data rates may apply.

If you opt in to receive SMS text messages from Mangoos Physical Therapy, we will use your mobile phone number only to send appointment reminders, scheduling updates, treatment follow-ups, billing notifications, account updates, and customer care communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or disclose your mobile phone number or SMS opt-in information to third parties for their marketing or promotional purposes. We may share your information only with trusted service providers that help us deliver SMS messages and operate our business. These providers are contractually required to protect your information and may use it only to provide services on our behalf.

If you prefer shorter options, use one of these:

  • "We will never share your mobile number or SMS information with third parties for marketing."

  • "Mobile/SMS information will not be shared with third parties for marketing; we use it only for service-related communications."

Let me know if you want this integrated into an existing privacy policy section or formatted for SMS consent text.

  1. Information We Collect

  • Personal Information You Provide

    • Contact information: name, address, email address, phone number.

    • Identifiers: date of birth, social security number (only when required for billing or employment), driver’s license or ID number when required.

    • Health and medical information: medical history, diagnoses, treatment plans, therapy notes, medication information, insurance information, and other protected health information (PHI) necessary to provide treatment and billing.

    • Financial information: insurance policy details, billing addresses, payment card information (collected securely through third-party processors), and claims information.

    • Employment and emergency contact details when relevant.

    • Communications: messages, feedback, appointment requests, and other content you provide when contacting us.

  • Information Collected Automatically

    • Usage data: pages visited, access times, device and browser type, IP address, and other analytics.

    • Cookies and similar technologies: session cookies, persistent cookies, and local storage used to remember preferences, enable site functionality, and analyze usage.

  • Information from Third Parties

    • Insurance companies, referring providers, labs, imaging centers, health information exchanges, and other healthcare entities.

    • Vendors and service providers performing services on our behalf (e.g., billing processors, IT and hosting providers).

    • Publicly available sources and business partners, when applicable.

  • SMS Messaging Privacy

    If you opt in to receive SMS text messages from Mangoos Physical Therapy, we will use your mobile phone number to send appointment reminders, scheduling updates, treatment follow-ups, billing notifications, account updates, and customer care communications.

    No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data, consent, and phone numbers collected for SMS communications will not be shared with third parties or affiliates for marketing or promotional purposes.

    We may share your information only with trusted service providers that help us deliver SMS messages and operate our business. These service providers are permitted to use your information only to provide services on our behalf and are required to safeguard your information.

    You may opt out of SMS messages at any time by replying STOP. Reply HELP for assistance.

  1. How We Use Information We use personal information to:

  • Provide, coordinate, and manage healthcare and therapy services, including diagnosis, treatment, scheduling, and follow-up care.

  • Process insurance claims, payments, and billing.

  • Communicate with you about appointments, treatment, prescriptions, lab results, and administrative matters.

  • Improve our services, website, and user experience through analytics and feedback.

  • Comply with legal, regulatory, and professional obligations, including public health reporting and responding to subpoenas or court orders.

  • Protect the health, safety, or welfare of patients or the public when required by law.

  • Conduct marketing or promotional communications, with your consent where required by law.

  1. Legal Bases for Processing (for personal data subject to applicable data protection laws)

  • Consent: where you have given consent for specific uses (e.g., marketing communications).

  • Contractual necessity: to provide healthcare services and fulfill our agreements with you.

  • Legal obligation: to comply with legal, regulatory, and reporting requirements.

  • Legitimate interests: for operational purposes such as security, fraud prevention, analytics, and improving services, provided such interests are not overridden by your rights.

  1. Sharing and Disclosure of Information We may share personal information with:

  • Healthcare providers and facilities involved in your care.

  • Insurance carriers, payers, and billing agents for claims and reimbursement.

  • Business associates and vendors who perform services on our behalf (e.g., electronic health record systems, IT support, cloud hosting, payment processors), under contracts that require them to protect your information.

  • Legal and regulatory authorities when required by law or to respond to legal process.

  • Public health authorities for reportable conditions, disease tracking, and public safety.

  • In connection with a sale, merger, reorganization, or asset transfer, subject to applicable law and contractual protections.

  • With your authorization: other parties you direct us to share information with (e.g., family members, caregivers).

We do not sell your personal health information. Where state law defines “sale” more broadly, we will comply with such requirements and provide required disclosures and opt-outs.

  1. Patient Rights and Choices

  • Access and Copying: You may request access to or a copy of your medical records and other health information we maintain, subject to permitted legal exceptions.

  • Amendments: You may request corrections or amendments to your records. We may deny requests if records are accurate and complete.

  • Accounting of Disclosures: You can request a list of certain disclosures of your PHI we have made.

  • Restriction Requests: You may request restrictions on certain uses or disclosures of your PHI. We will consider requests and comply where required by law.

  • Confidential Communications: You may request that we communicate with you in a particular way or at a specific location.

  • Marketing and Fundraising Opt-Outs: You may opt out of receiving marketing communications. We will honor opt-out requests as required by law.

  • Lodging Complaints: If you believe your privacy rights have been violated, you may file a complaint with Mangoos or with the applicable governmental authority.